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Zero Missed Calls, 100% Follow Through
Alterium call teams answer your calls and take action 24/7. Fully managed and fully trained agents, who talk and act just like your internal team.
For customer service, tech support, security and operations.
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Specialized call teams, ready to launch
We know that no two call centers are the same.
So why use a vendor that doesn't use specialized talent?
Customer support & service
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Get around-the-clock coverage with teams fluent in your brand’s tone and operating procedures. They handle billing inquiries, product usage questions, and escalations — always focused on meeting service-level goals and keeping CSAT scores high.
IT & tech support
Skilled in incident triage, root cause analysis, and on-call rotations, our agents bring quick relief to end users. By following your runbooks and escalation paths, they reduce downtime and meet strict SLAs for critical IT services.
Security & safety
Teams trained in threat recognition, fast escalation, and clear chain-of-command protocols maintain a secure, always-on call center. With real-time logs and post-incident follow-ups, they keep operations safe and compliant.
Operations
From dispatch scheduling to supply chain coordination, we keep your operations moving around the clock. Up-to-the-minute resource tracking and smooth handoffs ensure nothing slips through the cracks—no matter how fast things move.
Launch in 1 week
Alertium is a complete turnkey solution, with everything included. From phone technology and agent training to management and reporting.
Onboarding
We build and train a team to your specs, just for your brand. We develop our own documentation and training materials.
Launch
We launch your 24/7 high-availability call center team, ready to quickly resolve every single call. Always on, always on-brand.
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Optimization
Team leaders' QA ensures that performance is always improving. You get full visibility into team activity and performance via a live dashboard.
Simplifying mission critical ops
Our mission is to simplify the complex mission critical operations that every business relies on.
Alertium is an Influx.com brand, with over 10 years of delivering global support at scale for world-class brands.
Launch your call center team today
Join the hundreds of satisfied clients who have transformed their business with Alertium. Contact us today to get started!